Policies

To make your booking as seamless as possible:

  • After booking, please complete the online intake form before your appointment. Here’s the link: https://alorabodyworks.com/client-intake-form

  • If you’re unable to complete it in advance, I kindly ask that you arrive 10–15 minutes early to fill it out before we begin.

  • Your session time starts as scheduled, so arriving early ensures you receive your full session.

Payments

  • Deposits: A non-refundable deposit of 30% of the service fee is required at the time of booking. Deposits are applied toward your session total and secure your appointment time.

  • Payment Methods: All payments are processed securely through Stripe. Remaining balances are due at the time of service.

Cancellations & Rescheduling

  • 24-Hour Notice: If you cancel or reschedule with at least 24 hours’ notice, your deposit may be applied to a future session within 30 days.

  • Late Cancellations/No-Shows: Appointments canceled with less than 24 hours’ notice or missed entirely will forfeit the deposit and may be charged up to the full session amount.

  • Tardiness: If you arrive late, your session may need to be shortened to respect the next client’s time. Full session fee will still apply.

Health & Safety

  • Please reschedule if you are sick, have a fever, or any contagious condition.

  • Notify me of any new health concerns, injuries, or medications before your session.

  • Sessions are not a replacement for medical care; please consult your doctor for ongoing medical issues.

Spa Etiquette

  • Arrival: Please arrive 10 minutes early to settle in, use the restroom, and complete any forms if needed.

  • Clothing: For Thai or stretch sessions, please wear comfortable yoga/sportswear. If wearing basketball shorts, please have compression shorts or leggings underneath.

  • Quiet Environment: Out of respect for others receiving services, please keep voices low and silence phones/devices while in the spa

  • Communication: Your comfort matters. Please share any preferences (pressure, focus areas, sensitivities) before or during the session.

  • Respect: This is a safe and professional space. Inappropriate behavior of any kind will end the session immediately and full payment will be due.